Refund policy

Unfortunately we cannot accept returns on coffee due to its highly perishable nature. However, making sure you get a product that you love is our priority. If you have any issues with your coffee, or if there are errors in your order, please contact us at steve@politecoffee.com within one week of receiving your order. We’re happy to help you find something you’ll love.

We will happily accept returns or exchanges on defective or unused items. If your gear is broken or defective, we will make it right. However, we cannot accept returns on used gear that is in working order. Please be sure all non-coffee items are returned or exchanged within 30 days of the purchase date. Items purchased online can only be returned through the mail. 

Email your order number, name, reason for return, and the item and quantity you wish to return to steve@politecoffee.com. We will contact you with information on how your return will be processed. Unfortunately, we cannot refund the price of shipping.